Ostendo & Service/Support

Ostendo is a very effective ERP system for service and support businesses.
  • Are you missing important communication with your clients because you are using non-integrated systems for email/phone logging?    The Ostendo CRM system allows every communication to be recorded, marked to be followed up, allocated to a staff member and action history logged.  Service calls from customers raised tickets so calls aren’t missed.
  • Specific types of inventory can be marked as Customer Assets, with automated warranties and automated service schedules attached on sale.
  • Are you spending valuable time manually notifying your customers of service visits?  Or are you not notifying your customers at all and missing out on valuable service orders?  Ostendo Automated notification to customers of scheduled servicing saves time.  Tracking of customer confirmations also prevents wasted site visits.
  • Problems working out which technicians are working on which jobs at any time?    The Ostendo Calendar of service visits planned enables  overview of what staff are doing now and in the future =better staff management.
  • Do you want to institute SLAs but aren’t sure how to implement it effectively?    Ostendo Service Level Agreements including response alerts and escalation enable you to manage SLAs.
  • Are you missing billing out staff time?    In Ostendo, every service order is tracked, so invoicing can’t be missed.
Ostendo Service and Warranty Process